Transparent warranty and fast service via our online system

    Upon purchasing a new machine, you automatically receive a personal account for our online service and ticket system.

    Customers can easily follow up on warranty claims and technical questions with this.

    Our focus is clear communication and minimal downtime for your machine.

    Personal Service Account upon Purchase

    Upon purchasing a machine, you receive:

    ✅ Personal login for our service platform
    ✅ Ability to submit warranty claims
    ✅ Status of your ticket
    ✅ Support for technical questions

    This is how we keep the service process transparent and efficient.

    Parts Warranty – Fast Delivery to Customer

    In the case of approved warranty claims, we will send the replacement part directly to you.

    This ensures:

    ✔Faster recovery
    ✔ Less downtime
    ✔ Quick return to work

    In some cases, a remote technical diagnosis may be requested via photo or video.

    Warranty conditions

    Our standard warranty on new machines:

    Warranty period:

    👉 2 years
    OR
    👉 2,000 operating hours

    Depending on what is achieved first.

    Warranty covers:

    ✔Manufacturing defects
    ✔ Material defects
    ✔ Technical production errors

    Warranty does not cover:

    ✔Normal wear and tear
    ✔ Improper use of the machine
    ✔ Lack of maintenance
    ✔ Damage caused by external factors

    Regular maintenance is essential for a long lifespan of your machine.

    Technical Support

    We support clients with:

    ✔Usage tips
    ✔ Maintenance advice
    ✔ Technical diagnosis
    ✔ Parts identification

    This is how we help solve problems quickly.

    Fast Service in Limburg & Surroundings

    We focus on customers within a radius of ±75 km around Bilzen.

    Fast support in, among others:

    ✔Hasselt
    ✔ Genk
    ✔ Tongeren
    ✔ Sint-Truiden
    ✔ Maasmechelen
    ✔ Maastricht

    Need Warranty or Support?

    Easily create a service ticket via your account.

    Add if possible:

    ✔Photos
    ✔ Videos
    ✔ Machine serial number
    ✔ Description of the problem

    We will contact you shortly.

    Why our warranty service?

    ✅ Transparent ticketing system
    ✅ Fast parts delivery
    ✅ Local technical support
    ✅ Long-term reliability

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